Bijali Privacy Policy — Committed to Protecting Your Data

Introduction & Scope

Welcome to Bijali. This Privacy Policy ("Policy") explains how Bijali collects, uses, stores, and protects your personal information. By using our website or mobile application, you are considered to have agreed to this Privacy Policy.

Bijali is an international-standard online gaming platform built with Bangladeshi players in mind. We believe you have full rights over your personal information, so we are transparent about what data we collect and how it is used.

This Privacy Policy applies when you visit the bijali.vin website, download and use the Bijali mobile app, contact our customer support, or participate in our promotions.

What Information We Collect

Bijali collects only the information necessary to provide its services. Collecting unnecessary data goes against our policy. Below is a detailed breakdown of the types of information we collect.

Personally identifiable information:

• Full name (as per national ID)
• Date of birth and age verification details
• Active Mobile Number
• Valid email address
• Current residential address
• National ID or passport number (for KYC verification)

Financial Information:

• Payment method details (bKash/Nagad/Rocket number)
• Transaction History & Amount
• Deposit and withdrawal records

Automatically Collected Information:

• IP Address & Device Information
• Browser type and version
• Platform activity logs
• Gaming history and preference data
• Information Collected via Cookies & Tracking Technologies

Purpose of Data Use

Bijali uses your information only for specific, legitimate purposes. We never use your data for unnecessary purposes or without your consent.

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification: To complete the KYC process and maintain a safe gaming environment.
• Financial Transactions: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To resolve your issues quickly and provide effective support.
• Promotions & Offers: To keep you informed about relevant bonuses and offers based on your preferences (subject to your consent).
• Security & fraud prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: To improve platform quality and overall user experience.

Data Sharing Policy

Bijali handles your personal information with the utmost care. We do not share any data externally except in the specific circumstances outlined below.

Situations where your information may be shared:

• Payment Processors: Solely to process transactions with payment gateways such as bKash, Nagad, Rocket, and similar services.
• Legal Authorities: Mandatory disclosure in response to a court order or government investigation.
• Licensing Authority: To meet the requirements of our gaming license regulatory authority.
• Anti-Money Laundering: To report financial irregularities or suspicious transactions.

Cookies & Tracking Technologies

Bijali uses cookies on its website and app to enhance your experience and ensure the platform functions properly. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. Please note that disabling essential cookies may cause certain platform features to not work properly.

Data Protection Measures

Bijali has implemented the highest technical and organizational measures to protect your data. Our security team monitors the platform around the clock, ready to respond to any threat.

• 256-Bit SSL Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication: OTP verification for account access.
• Firewall Protection: Advanced firewall protection on all servers.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: Regular backups are stored in secure locations.

Your Rights

Under Bijali's Privacy Policy, you have several important rights over your own data. Contact our support team at any time to exercise these rights.

Data Retention Period

Bijali does not retain data beyond the required period. Once the purpose of service has been fulfilled or the legal retention period has expired, data is securely deleted.

• Account Information: For the duration the account is active, and 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Customer support conversations: Up to 3 years after last contact.
• Cookie Information: Based on each cookie's designated lifespan (see table above).

Minor's Privacy

Bijali's services are strictly for individuals aged 18 and above. We do not knowingly collect data from minors. If a minor is found to have registered on our platform, the account will be closed and the associated data deleted.

Policy Updates

Bijali reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in advance via email or platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update will always be displayed at the top of the page.

Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated privacy team. We typically respond within 48 hours.